Director of Customer Success, EMEA
Matthew is the Director of Customer Success for EMEA at short-term rental property management platform, Guesty.
Since joining the company in 2018, he has been crucial in supporting property management companies and professional hosts to develop their portfolios while streamlining their operations to be more time-efficient. Matthew and his team are always interacting with the leading short-term rental brands in EMEA, helping them to achieve their business goals by utilizing Guesty's features and following best practices. The team also serves as trusted advisors, providing users with in-depth research and industry insights relating to their respective geo-specific market.
With an education and background in hospitality management, Matthew is excited to tackle the challenges of today’s alternative accommodation hospitality brands while implementing the most effective industry techniques.
How to Attract Business Travellers in 2021 and Beyond
Corporate travel has played a significant role in the success of many property management companies.
But like many things during this pandemic, we have seen a drastic shift in the way people are traveling for business, as well as the rise of digital nomads who are traveling to work while providing a change of pace and scenery.
Many of these trends will stick around long past the pandemic, and it's crucial for property management companies to understand how to accommodate these travel personas.
Key Takeaways for Attendees
1. The importance of generating safety protocols for employees that go on the road, and data to support it.
2. Strategies to incentivize customers to book directly with you on their next trip.
3. Which amenities to invest in and how to market them to attract business travelers.